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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Publication

Code of Fundraising Practice: October 2019

Fundraising Regulator has launched a newly improved Code of Fundraising Practice which will come into effect in October 2019.
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Publication

Complaints report 2017/18

A report about complaints received by the Fundraising Regulator and the charity sector about fundraising, between 1 April 2017 and 31 August 2018.
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Investigation report

Decision on International Liberty Association

The Fundraising Regulator's decision following an investigation into the fundraising methods of International Liberty Association (ILA).
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Publication

Annual reports and financial accounts 2017-18

Two annual reports and two sets of financial accounts covering 17 months of business for the Fundraising Regulator.
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Guidance

Charity clothing collections

Advice for the public from Fundraising Regulator and Local Government Association on charity clothing collection bags.
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Publication

Business plan 2018-19

The business plan sets out the shorter term objectives that will allow the Fundraising Regulator to achieve the outcomes in the strategic plan. It includes information on budget, governance and staff structure.
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Publication

Strategic plan 2018-21

The strategic plan sets out the longer term outcomes of the Fundraising Regulator to be reached over the next three years. It includes information on budget, mission and values.
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Guidance

Charity challenge events

10 tips for taking part in events run by challenge event companies
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Publication

Annual review 2017/18

The annual review provides a snapshot of the progress that the Fundraising Regulator has made in our second year of operation.
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Investigation report

Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation report

Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation summary

A complaint about street fundraising: Mr F

Mr F complained about the behaviour of a charity street fundraiser, who he said was also blocking a public walkway.
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Investigation summary

A complaint about volunteer fundraising: Mr W

Mr W used an online giving platform to organise a race to raise money for a town in Africa. His intention was to organise the race every year until the local people could organise it instead.
He agreed with a charity that the money raised would be given to them, and that the charity would then pass money to him each year as needed. But he’s now in a disagreement with the charity about what should happen to the money raised.
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Investigation summary

A complaint about lottery fundraising: Mr Z

Mr Z entered a charity’s lottery and won a one-of-a-kind item but found that the certificate of authenticity had a laser printed signature. He said this could reduce the value of the item and felt he was misled into entering the lottery.
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Investigation summary

A complaint about unwanted charity bags: Mr Y

Mr Y received a charity clothing collection bag from an agency working for a charity, despite having a ‘no charity bag’ sign on his door.
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Investigation summary

A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local charitable sports club. The club asked Mr and Mrs R to raise £800 so they could send a team to a sporting event. But Mr and Mrs R thought this amount was more than they needed.
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Investigation summary

A complaint about event fundraising: Mr P

Mr P complained that a fundraising event he attended in aid of a charity was a “rip-off”.
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Investigation summary

A complaint about event fundraising: Mr N

A charity was showing only the Gift Aid entry price to an event on their website, and not the Standard entry price. Mr N found this to be “misleading” because visitors would expect to pay the higher price.
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Investigation summary

A complaint about the content of a charity mailing: Mr M

Mr M complained about disturbing messaging on the outside of a charity's mailing. Despite asking the charity to remove his details from its database, the charity continued to contact him.
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Investigation summary

A complaint about ‘on behalf of’ fundraising: Mr L

A charity failed to verify the identity of a volunteer that visited Mr L’s property collecting sponsorship money on their behalf.
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Investigation summary

A complaint about the use of personal information: Mr K

Mr K said his father asked a charity to remove his mother from its mailing list as she now lives in a care home, but Mr K’s father was added to its database instead.
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Investigation summary

A complaint about misleading fundraising: Mr J

Mrs J complained that a charity was selling a product on the basis that “all proceeds” would go to them, and that this was false and misleading.
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Investigation summary

A complaint about street fundraising: Mr H

Mr H complained two charity fundraisers were pressurising members of the public to donate. He said they became aggressive when asked questions about the charity’s work, and wouldn’t confirm how much of the money being raised went to the charity.
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Investigation summary

A complaint about fundraising by text message: Mr G

After complaining to a charity about unwanted emails in 2015, Mr G then received unwanted fundraising text messages from them in 2016.
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